Accessibility and Planning Your Visit
We want everyone to feel welcome at St Helens Theatre Royal. If you have any access requirements or would like help planning your visit, please contact our Box Office. Our team will be happy to discuss your needs.
Concessionary tickets for essential companions supporting disabled patrons are available for eligible performances, subject to availability.
We accept Nimbus Access Cards displaying the +1 or +2 symbol. Please have your card ready when booking so our Box Office team can verify your details and record your access requirements.
Access bookings, including wheelchair spaces and essential companion tickets, must be made by telephone or in person. Please contact the Box Office for availability and further information.
Wheelchair Access and Getting Around
A ramp at the main entrance provides wheelchair access to the building.
There is step-free access to the Box Office, Stalls, Spotlight Lounge and accessible toilet in the ground-floor foyer. Wheelchair spaces are located in the Stalls and must be booked in advance by telephone or in person.
A lift provides access to the upstairs Crown Bar. Please note that the Dress Circle and Circle seating areas require the use of steps, even when using the lift.
If you need assistance during your visit, please let us know when booking and speak to our Box Office team on arrival.
Hearing Assistance
A hearing assistance system with necklace receivers is available for use with compatible hearing aids. Please contact the Box Office before your visit to reserve a receiver and discuss how the system works.
Your hearing aid must have a compatible, activated telecoil or ‘T’ setting. Please check with your hearing aid provider before your visit if you are unsure.
Relaxed Performances
We offer a relaxed performance of our Christmas pantomime, creating a welcoming environment for anyone who would benefit from a more relaxed theatre experience, including autistic audience members and people with learning disabilities or sensory sensitivities, together with their families and companions.
These performances have a more relaxed atmosphere and may include adjustments to lighting and sound.
Please contact the Box Office for performance dates, details of the adjustments and booking information.
Getting Here and Parking
Due to ongoing construction work at the bus station, there is currently no passenger drop-off point immediately outside the theatre.
Road layouts and access arrangements may change, so please allow extra time for your journey and check travel information before setting off.
Car Parking
The theatre does not have its own car park. Nearby options include:
· Tolver Street car park — WA10 1LJ: behind the theatre.
· Birchley Street car park — WA10 1HT: a larger car park on the opposite side of the Town Hall.
· On-street pay-and-display bays: around the theatre and in the streets behind it.
Please check signs for current charges, time limits and parking restrictions.
There are on-street Blue Badge parking spaces on Hardshaw Street and Parade Street, a short distance from the theatre. Spaces are limited and time restrictions apply, so please check the signs when parking.
Public Transport
The theatre is approximately a 10-minute walk from St Helens Central railway station and a five-minute walk from the town centre.
While the bus interchange is being rebuilt, temporary arrangements are in place, with buses dropping off near the World of Glass (WA10 1BX) and picking up on Chalon Way West, opposite The Range (WA10 1BF). The World of Glass is approximately a 10-minute walk from the theatre via the town centre.
The new interchange is expected to open opposite the theatre in spring 2027, although this is subject to change. Please check with your bus operator for current routes and stop locations.
We have a Veezu terminal located in the foyer for ease of booking.
Our Neighbours
The theatre is close to residential properties. Please help us respect our neighbours by keeping noise to a minimum when arriving and leaving, particularly after evening performances.
On Arrival
There are three sets of outward-opening double doors at the front of the building.
If you are visiting the Box Office during the day, please use the centre door and ring the bell for assistance. Check our Box Office opening hours before travelling.
The main foyers have wide walkways and high ceilings, with carpeted flooring throughout the public areas.
Toilets and Baby-Changing Facilities
An accessible toilet is located in the ground-floor foyer area. Baby-changing facilities are also available.
Additional toilets are located as follows:
· Ladies’ toilets: nine cubicles on the lower ground floor and seven on the top floor.
· Men’s toilets: three cubicles and four urinals on the top floor.
Bars and Refreshments
Enjoy a drink before the show in our ground-floor Spotlight Lounge, close to the Stalls, or visit the upstairs Crown Bar, near the Circle.
Both bars have freestanding, moveable furniture. Please ask a member of staff if you need assistance.
You are welcome to bring sealed, non-alcoholic drinks into the theatre. Food and alcohol purchased outside the venue are not permitted.
If you have a medical or disability-related requirement to bring your own food or drink, please contact the Box Office before your visit to discuss your needs.
First Aid
First aid assistance is available on request. Please speak to any member of staff if you need help during your visit.
